Right of Withdrawal (EU Customers)
If you are based in the European Union, you have the right to withdraw from your order within 14 days without giving any reason. The withdrawal period expires 14 days from the day you, or someone you nominate, receives the last item in your order. Weekends and public holidays are included in this period.
To exercise your right of withdrawal, you must inform us of your decision before the 14-day period expires. You can do this by:
We will send you an acknowledgement of your withdrawal request without delay.
Returning Your Items
Once you have notified us of your withdrawal, you must return the goods to us within 14 days. Return shipping costs are your responsibility unless the item is faulty or incorrect.
Refunds
We will process your refund within 14 days of receiving the returned goods, or proof that you have sent them back (whichever is earlier). Your refund will include the original standard delivery cost. If you selected a premium or express delivery option, only the cost of standard delivery will be refunded.
Refunds are issued to your original payment method.
Exemptions
The right of withdrawal does not apply to:
General Returns (All Customers)
We accept returns within 30 days of receiving your item. To be eligible, items must be unused, in their original packaging, with tags attached, and accompanied by proof of purchase.
To start a return, log in at https://account.organicbargains.co.uk or use the link in your order confirmation. Items sent back without prior authorisation will not be accepted.
For any questions, contact us at support@organicbargains.co.uk.
Damages and Faulty Items
Please inspect your order on arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
Exchanges
To exchange an item, return the original and place a new order once your return is accepted.
