Terms and Conditions

Terms and Conditions

1. Introduction

1.1    These terms and conditions shall govern the sale and purchase of products through our website.

1.2    You will be asked to give your express agreement to these terms and conditions before you place an order on our website.

1.3    This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).

2. Interpretation

2.1    In these terms and conditions:

(a)    "we" means [organax.co.uk]; and

(b)    "you" means our customer or prospective customer,

        and "us", "our" and "your" should be construed accordingly.

3. Order process

3.1    The advertising of products on our website constitutes an "invitation to treat" rather than a contractual offer.

3.2    No contract will come into force between you and us unless and until we accept your order in accordance with the procedure set out in this Section 3

3.3    To enter into a contract through our website to purchase products from us, the following steps must be taken: you must add the products you wish to purchase to your shopping cart, and then proceed to the checkout; if you are a new customer, you must then create an account with us and log in; if you are an existing customer, you must enter your login details; once you are logged in, you must select your preferred method of delivery and confirm your order and your consent to the terms of this document; you will be transferred to our payment service provider's website, and our payment service provider will handle your payment; we will then send you an initial acknowledgement; and once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.

3.4    You will have the opportunity to identify and correct input errors prior to making your order

4. Products

4.1    The following types of products are or may be available on our website from time to time: Natural & Organic Supplements, Superfoods & Beauty products

4.2    We may periodically change the products available on our website, and we do not undertake to continue to supply any particular product or type of product.

5. Prices

5.1    Our prices are quoted on our website.

5.2    We will from time to time change the prices quoted on our website, but this will not affect contracts that have previously come into force.

5.3    All amounts stated in these terms and conditions or on our website are stated [inclusive of VAT]

5.4    It is possible that prices on the website may be incorrectly quoted; accordingly, we will verify prices as part of our sale procedures so that the correct price will be notified to you before the contract comes into force.

5.5    In addition to the price of the products, you may have to pay a delivery charge, which will be notified to you before the contract of sale comes into force.

6. Payments

6.1    You must, during the checkout process, pay the prices of the products you order.

6.2    Payments may be made by any of the permitted methods specified on our website from time to time.

6.3    If you fail to pay to us any amount due under these terms and conditions in accordance with the provisions of these terms and conditions, then we may withhold the products ordered and/or by written notice to you at any time cancel the contract of sale for the products.

6.4    If you make an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within 7 days following the date of our written request:

(a)    an amount equal to the amount of the charge-back;

(b)    all third party expenses incurred by us in relation to the charge-back (including charges made by our or your bank or payment processor or card issuer);

(c)    an administration fee of GBP 25.00 including VAT; and

(d)    all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this Section 6.4 (including without limitation legal fees and debt collection fees),

        and for the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back for the purposes of this Section 6.4.

6.5   We do not store credit card details nor do we share customer details with any 3rd parties

7. Credit accounts

7.1    If we agree to open a business account for you, you will be able to pay in arrears, in accordance with the provisions of this Section 7.

7.2    If you hold an account, then upon or following the dispatch of products, we will send to you an invoice for payment of the price of those products, and you will pay such invoice [within 30 days following the date of our invoice].

7.3    Business accounts will be subject to such credit limits as we may notify to you from time to time.

7.4    If you do not pay to us any amount properly due under or in connection with these terms and conditions in full and on time, we may:

(a)    charge you interest on the overdue amount at the rate of [8% per year above the Bank of England base rate (which interest will accrue daily until the date of payment and be compounded at the end of each calendar month); or

(b)    claim interest and statutory compensation from you pursuant to the Late Payment of Commercial Debts (Interest) Act 1998,

        without prejudice to our other legal rights or rights under these terms and conditions.

8. Deliveries

8.1    Our policies and procedures relating to the delivery of products are set out [in this Section 8.

8.2    We will arrange for the products you purchase to be delivered to the delivery address you specify during the checkout process.

8.3    We will use reasonable endeavours to deliver your products on or before the date for delivery set out in the order confirmation or, if no date is set out in the order confirmation, within 1 day following the date of the order confirmation; however, we do not guarantee delivery by this date.

8.4    We do guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 1-2 days following the later of receipt of payment and the date of the order confirmation.

8.5    We will only deliver products to addresses on the UK and EU Countries.